Last updated: July 2026
Sellpher holds campaign funds in escrow. This policy explains when brands receive refunds and how they are processed. It works alongside our Terms of Service.
• Brands pay the full campaign budget (plus platform fee) before a campaign goes live. • Funds are held in escrow and released to creators only as content is approved or automatically settled. • You only pay creators for content that is delivered and approved.
Most refunds are processed automatically. You do not need to request them: • Unspent budget after a campaign ends: When a deal or contest campaign reaches its deadline, any budget not paid to creators is automatically refunded to your Sellpher wallet. • CPM campaigns: After each submission's tracking window ends and the campaign closes, any unspent budget is automatically refunded to your wallet. • No creator delivered: If no creator delivers content by your campaign deadline, your unspent budget is refunded automatically.
• The platform fee is non-refundable once your campaign has received at least one creator application, because the platform has delivered creator distribution and matching. • If you cancel a campaign before it receives any applications, you receive a full refund including the platform fee. Nothing was delivered, so you pay nothing. • Refunds return your unspent budget; the fee is retained on campaigns that received applications.
• You can cancel a campaign yourself from your dashboard, as long as no creator has been accepted or paid. • Once any creator is accepted or a submission is in progress, the campaign cannot be cancelled. Resolve those individual deals first. • On cancellation, your unspent budget is refunded to your wallet (fee retained if applications were received; full refund if none).
• Refunds are credited to your Sellpher wallet balance, not returned to your original card. • You can withdraw your wallet balance to your bank via Stripe or Paystack (subject to the minimum withdrawal amount). • We are working to support refunds directly to your original payment method; until then, refunds are issued as wallet credit.
• Once you approve a creator's live content, that payment is final and non-refundable. • If you do not review a creator's submission within 48 hours of them posting, the payment is automatically released to the creator. Review promptly.
• Retainer payments are held in escrow after you fund them. • After a creator delivers a retainer video, you have 48 hours to approve it. If you do not approve or open a dispute within 48 hours, the payment is automatically released to the creator. • If there is a problem, either the brand or the creator can open a dispute before the payment releases. Opening a dispute pauses the payment while Sellpher support reviews it. • Sellpher support resolves a retainer dispute by either releasing the payment to the creator or refunding the brand. On a refund, the platform fee is retained, consistent with campaign refunds. Refunds are credited to your Sellpher wallet.
Automatic refunds are credited to your wallet as campaigns settle (typically within a day of the deadline or settlement). Bank withdrawals from your wallet depend on Stripe/Paystack and your bank, typically 5-10 business days.
For refund questions or disputes: support@sellpher.com. Disputes are reviewed consistent with the Dispute Resolution section of our Terms of Service.
Questions about refunds?
support@sellpher.com